Plentibytes"When is my pickup?"
The phone rings all day with the same three questions
Schedule questions, missed pickups and extra requests land on the same people who run dispatch and billing. Every minute on the phone is a minute not spent on the route.
For waste haulers
Waste hauling software with an AI agent on the phone.
Every call, text and email answered as your company. Routes, missed pickups, past-due holds and payments run from one place, with your rules on every action.
The problem
Your office should not be a call center.
"You missed me again."
Missed pickups arrive with no evidence
A complaint is a name and an address. Whether the truck passed, whether the cart was out, and whether the account was even active takes three systems to answer.
"Are they current?"
Past-due accounts still get served
The office knows who owes money. The driver does not. Balances live in one system, routes in another, and the truck stops at every house.
What runs it
One platform for the phone, the route and the bill.
One thread per customer
Calls, texts, email and portal chat in one place. Each channel has its own unread count, and the agent's transcript shows every action it took.
The route book
Routes by day, stops in order, trucks and drivers assigned. New customers get placed on the nearest route for the office to confirm.
Dispatch map
Route areas, live trucks from your GPS, every stop, and past-due stops in red. The map and the agent read the same data.
Customers
Billing standing, service history, tickets, photos and every conversation on one page. Import from your billing system or connect it live.
Your rules, enforced
Past-due handling, extra-pickup fees, disputes and go-backs are settings. The agent follows them, and the software enforces them.
Customer portal
Your name, colors and logo. Customers see their services, bills and tickets, and pay from a link. No password to remember.
How the agent works
From ring to ticket without your team.
It answers as your company
By phone, text, email and portal chat, in the caller's language, day or night. Only callers who opted in get texts.
It reads the account first
Route day, whether the truck has passed, the driver's log, the balance and the service rules, before it promises anything.
It acts, and shows its work
Files the missed pickup, books the extra, sends the payment link, updates contact details. Each action is a switch you can turn off, and every call is transcribed into the Inbox with the actions it took.
Money
Held for past due, restored on payment.
Payments and dispatch follow each other
- Past-due stops skip on their own: with the hold rule on, a stop over your past-due line shows red and the driver's list skips it.
- Payments clear the hold: a payment through Stripe, or a billing system connected by API, restores the account and puts the stop back on the route. No AI, no office step.
- Payment links on every channel: the agent asks how the customer wants it, then sends it by text or email and confirms what it can see.
- Your billing stays the source of record: balances come from your connected billing system or import, never from a guess.
Try it on a real call
Give the AI agent a call as one of your customers. It answers with your company's name, your prices and your rules, and you see the transcript in the Inbox afterward.
Get a live call from the AICommon questions
Answered plainly.
Does the AI agent replace my office staff?
No. It answers the routine calls, texts and emails (schedule questions, missed pickups, extras, balances) and files everything as a ticket. Your team sees only what needs a person, and every action the agent may take is a switch you control.
Do I have to replace my billing or routing software?
No. Customer, route and balance data comes over during onboarding, and connected systems (Stripe, a billing API, truck GPS) stay the source of record. Where you have nothing, the built-in route book, billing and dispatch are there.
What happens when a caller asks for a person?
Your escalation rules decide, by caller type and business hours. When a transfer is allowed the call goes to your escalation line; if nobody answers, the caller can leave a message and it becomes an urgent callback ticket with the transcript attached.
How does it handle past-due accounts?
Your service rules decide: serve anyway, serve but ask for payment, or hold extra service until paid. Held stops show red on the route and skip automatically; when a payment lands through Stripe or your billing system, the hold clears without anyone touching it.
Keep reading
Related pages.
See it on your routes.
Book a demo and we walk your routes, your customers and your phone line. Or get a call from the agent right now.