Plentibytes"Press 4 for sanitation, then hold."
Residents queue for the same answers
Holiday schedules, bulk-item rules and missed streets are the same questions every week, and each one waits for a person at the counter.
For cities and local government
Municipal waste software with a resident service line.
Residents get an instant answer by phone or text. Every report becomes a request the office can see, assign and close. Routes for your own crews, or tickets to your contracted hauler.
The problem
Resident service that does not queue.
"Which street was that complaint about?"
Reports live on sticky notes
A call at the counter becomes a note, then an email, then a question to the hauler. Nobody can see what is open or how long it has waited.
"Did the truck actually go down Elm?"
The hauler's word is the only record
With a contracted hauler, a missed street is your problem and their data. Response time and repeat misses are hard to show.
What runs it
The counter, the phone and the truck in one place.
Residents
Find a resident by address, name, phone or email. Type, portal sign-up and every request on one page.
Requests
Missed pickups, cart repairs, bulk items, contact changes. Each one filed, assigned and closable, not a sticky note.
The service line
Calls, texts and email answered as the city. The transcript and the actions taken are in the Inbox.
Routes for your crews
If city crews collect, routes by day with stop-by-stop progress and live trucks from your GPS.
Schedule notes
Holiday changes and closures the agent is using this week, on the Home page and in every answer.
When a person steps in
Choose which callers transfer, during which hours, and to which line. Everyone else gets a filed request and a promise the office keeps.
Contracted collection
Hold the hauler to the contract.
With a contracted hauler
- Requests go to the hauler as tickets: with the address, the resident's note and any photo attached.
- The hauler answers from their own portal: or by email; their reply moves the ticket, and the resident can be told.
- You see what is waiting on them: the Home page counts open tickets by hauler and their median time to first update.
- Missed pickups by area: this week against last week, by ZIP, so a repeat street is visible before the council meeting.
Bring it to the next meeting
Volumes, response times and hot spots in one place. Book a demo and we walk your routes or your hauler contract through it.
Book a demoCommon questions
Answered plainly.
Do residents have to call a phone tree?
No. The agent answers the sanitation line as the city, in the resident's language, and answers schedule and service questions on the spot. Anything it cannot settle becomes a request the office can see and close.
Can we use it if a contracted hauler does the pickups?
Yes. The hauler is set up as a service provider. Resident requests go to them as tickets, they update from their own portal or by email, and the Home page shows what is waiting on them and how fast they respond.
Does it take payments?
It can show balances read from your billing system, but cities usually keep billing in their own system. Nothing about payments has to be turned on.
How do holiday schedules reach residents?
Schedule notes under Special conditions are used by the agent on every call and text. The Home page shows which notes are active this week.
Keep reading
Related pages.
See it on your streets.
Book a demo and we set up one route, one resident request and your holiday schedule.