Plentibytes"Did the hauler ever get that?"
Requests disappear into email
A customer's request becomes an email to the hauler, then a follow-up, then a phone call. Nobody can see what is open or who is holding it.
For waste brokers
Waste broker software that keeps the hauler on the hook.
Customers on one side, service providers on the other. Requests route to the assigned hauler as tickets, their replies move the ticket, and you see who is slow. An AI agent answers as your company.
The problem
Your customers call you. Your haulers do the work.
"Which account is that site under?"
Multi-site customers, many haulers
One customer, twelve sites, four haulers, three billing arrangements. The answer to a simple question lives in five places.
"We will get back to you."
Every call is a callback
Your team cannot answer a service question without asking the hauler first, so every caller waits for a callback.
What runs it
One place for the customer, the site and the hauler.
Who is holding what
Tickets waiting on each provider, oldest first, and each provider's median time to first update.
Customers and sites
Each customer with its sites, containers, assigned haulers, balance and every conversation.
Tickets
Every request is a ticket on the responsible hauler. Their reply from the portal or by email moves it.
Provider portal
Haulers sign in with a one-time code, see their containers and tickets, and update them there.
The agent, as you
Answers as your company, reads the account and the ticket history first, and files the request to the right hauler.
Billing your customers
Payment links, invoices and balances for your customers, with a cap on every agent action.
Common questions
Answered plainly.
How does a request reach the right hauler?
Each customer and container is assigned a service provider. A request files as a ticket on that provider, they are notified, and they update it from their own portal or by email.
Can the AI agent ask a hauler for service?
Yes. With provider service on, the agent can email a hauler or phone them to request a pickup, and the hauler's reply moves the ticket.
Does the customer know which hauler serves them?
Only if you want them to. The agent speaks as your company and never names the hauler unless your rules say so.
How do I know which haulers are slow?
The Home page shows tickets waiting on each provider and their median time to first update over the last 30 days.
Keep reading
Related pages.
See it on your accounts.
Book a demo and we set up one customer, two sites and their haulers.