For your customers
Two ways to interact — both effortless:
1. Just text or email
No app. No login. No hold music. Customers text or email your line and the AI answers with their real account — pickup days, schedule changes, billing questions.
They can even send pictures: "My container is damaged," "Can I recycle this?" — snap a photo, get an answer, 24/7. Damage reports and service requests are filed automatically, so your team sees them in the morning queue.
2. Or sign in to the portal
For customers who want the full view: a one-time code by email or text (no password to remember), their containers with live fill levels, one-tap service requests, and the same AI chat inside the portal.
For your team
The command center behind every answer:
Keep the workflows you already have
Plentibytes layers on top of how you run today — your schedules, your billing, your dispatch habits. Nothing has to be ripped out or re-learned before you see value.
Operations at a glance
Every container and sensor on a live map with fill levels, pickup schedules, optimized routes, and a drive mode built for phones in trucks.
Every conversation, reviewable
The inbox shows each customer's thread with the AI — jump in personally whenever you want, or pause the AI for any customer. Service requests flow into one queue: new → scheduled → resolved.
Built for teams
Roles and permissions for dispatchers, drivers, and account managers. Group customers that bill together — an HOA and its properties — and message them all at once when something changes.
